{"id":9765,"date":"2025-05-13T20:27:31","date_gmt":"2025-05-13T20:27:31","guid":{"rendered":"https:\/\/obdwelt.de\/withdrawal-policy\/"},"modified":"2026-09-13T00:35:36","modified_gmt":"2026-09-13T00:35:36","slug":"withdrawal-policy","status":"publish","type":"page","link":"https:\/\/obdwelt.de\/en\/withdrawal-policy\/","title":{"rendered":"Withdrawal Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9765\" class=\"elementor elementor-9765 elementor-5762\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b60e5a7 e-flex e-con-boxed e-con e-parent\" data-id=\"b60e5a7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb2364 elementor-widget elementor-widget-html\" data-id=\"7fb2364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!doctype html>\r\n\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"utf-8\">\r\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1\">\r\n<title>Withdrawal Policy and Model Withdrawal Form<\/title>\r\n<style>\r\n:root{--ink:#171717;--muted:#666;--line:#ddd;--accent:#0b4d50;--bg:#f6f7f7}\r\n*{box-sizing:border-box} body{margin:0;background:var(--bg);font-family:Arial,Helvetica,sans-serif;color:var(--ink);line-height:1.65}\r\nmain{max-width:960px;margin:40px auto;background:#fff;padding:54px 62px;box-shadow:0 8px 32px rgba(0,0,0,.08)}\r\nh1{font-size:34px;line-height:1.15;margin:0 0 8px} h2{font-size:21px;margin:36px 0 10px;border-bottom:1px solid var(--line);padding-bottom:8px}\r\nh3{font-size:17px;margin:26px 0 8px}.meta{color:var(--muted);font-size:14px;margin-bottom:28px}.notice{border-left:4px solid #b78621;background:#fff8e8;padding:14px 18px;margin:22px 0}\r\n.review{border-left:4px solid #9a2b2b;background:#fff1f1;padding:14px 18px;margin:22px 0}\r\n.company{background:#f7f9f9;border:1px solid var(--line);padding:18px 20px;margin:18px 0}\r\np{margin:9px 0} ul{padding-left:22px} a{color:var(--accent)} .small{font-size:13px;color:var(--muted)}\r\ncode{background:#f1f1f1;padding:2px 5px;border-radius:4px}\r\n\r\n\/* Site logo in header \u2014 same style as on the Legal Notice and Terms pages *\/\r\n.site-logo{display:block;margin:0 0 26px}\r\n.site-logo img{max-width:220px;height:auto;display:block;border:0}\r\n\r\n\/* Company logo within company information block *\/\r\n.company-logo{display:inline-block;margin:0 0 14px}\r\n.company-logo img{max-width:190px;height:auto;display:block;border:0}\r\n\r\n\/* Form \u2014 lines for completion *\/\r\n.form-block{border:1px solid var(--line);padding:26px 28px;margin:22px 0}\r\n.form-block hr{border:0;border-top:1px solid var(--line);margin:22px 0}\r\n.field{margin:18px 0}\r\n.field-label{display:block;margin-bottom:6px}\r\n.field-line{border-bottom:1px solid #999;height:26px}\r\n.field-line + .field-line{margin-top:14px}\r\n\r\n@media(max-width:700px){main{margin:0;padding:28px 20px;box-shadow:none}h1{font-size:28px}.site-logo img{max-width:170px}.form-block{padding:18px 16px}}\r\n@media print{body{background:#fff}main{box-shadow:none;margin:0;max-width:none;padding:20mm}.form-block{page-break-inside:avoid}} <\/style>\r\n\r\n<\/head>\r\n<body><main>\r\n\r\n<!-- Site logo -->\r\n\r\n<a class=\"site-logo\" href=\"https:\/\/obdwelt.de\/en\/\">\r\n  <img decoding=\"async\" src=\"https:\/\/obdwelt.de\/wp-content\/uploads\/2024\/12\/Diagzone_Pro-removebg-preview-1.png\" alt=\"OBDWelt.de\">\r\n<\/a>\r\n\r\n<h1>Withdrawal Policy<\/h1>\r\n<div class=\"meta\">OBDWelt.de \u00b7 Working Draft \u00b7 Last updated September 2026<\/div>\r\n\r\n<div class=\"review\">\r\n<strong>Important for 2026:<\/strong>\r\nIn addition to this policy, for distance contracts concluded online, the electronic withdrawal function pursuant to Section 356a BGB must be technically implemented and easily accessible throughout the withdrawal period. Insert the specific URL of the function below before publication.\r\n<\/div>\r\n\r\n<h2>Right of Withdrawal<\/h2>\r\n\r\n<p>You have the right to withdraw from this contract within fourteen days without giving any reason.<\/p>\r\n\r\n<h2>Withdrawal Period<\/h2>\r\n\r\n<p>For a purchase contract concerning a single item, the withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.<\/p>\r\n\r\n<p>Where several goods are ordered as part of a single order and delivered separately, the withdrawal period begins upon receipt of the last item. Where goods are delivered in several partial shipments or pieces, the withdrawal period begins upon receipt of the last partial shipment or the last piece.<\/p>\r\n\r\n<h2>Exercising the Right of Withdrawal<\/h2>\r\n\r\n<p>To exercise your right of withdrawal, you must inform us:<\/p>\r\n\r\n<div class=\"company\">\r\n\r\n<!-- Company logo links to the official website -->\r\n\r\n<a class=\"company-logo\" href=\"https:\/\/www.myzentrya.com\" target=\"_blank\" rel=\"noopener\">\r\n  <img decoding=\"async\" src=\"https:\/\/myzentrya.com\/zentrya-header-logo.png\" alt=\"ZENTRYA \u2013 FZCO\">\r\n<\/a>\r\n\r\n<strong>ZENTRYA \u2013 FZCO<\/strong><br>\r\nFree Zone Company (FZCO)<br>\r\nBuilding A1, Dubai Digital Park<br>\r\nDubai Silicon Oasis, Dubai<br>\r\nUnited Arab Emirates<br><br>\r\n\r\nLicence No.: 61260<br>\r\nRegistration No.: 58797<br>\r\nLicensing \/ Registration Authority: IFZA \/ Dubai Silicon Oasis Authority<br>\r\n\r\nE-mail: <a href=\"mailto:info@myzentrya.com\">[info@myzentrya.com](mailto:info@myzentrya.com)<\/a><br>\r\n\r\nTelephone: <a href=\"tel:+491782014932\">+49 178 2014932<\/a><br>\r\n\r\nWeb: <a href=\"https:\/\/www.myzentrya.com\" target=\"_blank\" rel=\"noopener\">[www.myzentrya.com](http:\/\/www.myzentrya.com)<\/a>\r\n\r\n<\/div>\r\n\r\n<p>by means of a clear statement (for example, a letter sent by post or an e-mail) informing us of your decision to withdraw from this contract. You may also use the electronic withdrawal function provided on OBDWelt.de.<\/p>\r\n\r\n<p>You may use the model withdrawal form provided below for this purpose, but its use is not mandatory.<\/p>\r\n\r\n<p>To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\r\n\r\n<h2>Electronic Withdrawal Function<\/h2>\r\n\r\n<p>You may also exercise your right of withdrawal online using the <strong>\u201cWithdraw from Contract\u201d<\/strong> function provided on OBDWelt.de:<\/p>\r\n\r\n<p><strong>[INSERT URL OF THE ELECTRONIC WITHDRAWAL FUNCTION]<\/strong><\/p>\r\n\r\n<p>If you use this online function, you will immediately receive confirmation of receipt on a durable medium, for example by e-mail, containing information about the content of your withdrawal declaration as well as the date and time it was received.<\/p>\r\n\r\n<h2>Effects of Withdrawal<\/h2>\r\n\r\n<p>If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.<\/p>\r\n\r\n<p>We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.<\/p>\r\n\r\n<p>We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.<\/p>\r\n\r\n<h2>Return of Goods<\/h2>\r\n\r\n<p>After receiving your withdrawal notification, we will promptly inform you by e-mail of the return address applicable to your return. The return address depends on the delivery country and the respective product.<\/p>\r\n\r\n<p>You must return or hand over the goods to the return address provided by us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired. Mandatory statutory provisions to the contrary remain unaffected.<\/p>\r\n\r\n<p>You shall bear the direct costs of returning the goods, provided that you were properly informed of this before conclusion of the contract and we have not agreed to bear those costs.<\/p>\r\n\r\n<p>You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods, provided that the statutory requirements for such compensation are met.<\/p>\r\n\r\n<p>Your statutory rights in the event of defective or incorrect delivery remain unaffected.<\/p>\r\n\r\n<h2>Digital Content \/ Activation Codes<\/h2>\r\n\r\n<p>For digital content that is not supplied on a tangible medium, the right of withdrawal may expire prematurely if the statutory requirements are met. In particular, for paid digital content, the consumer's required express consent must be obtained before performance begins, the consumer must acknowledge that they will lose their right of withdrawal, and the legally required confirmation of the contract must be provided.<\/p>\r\n\r\n<h2>Statutory Exceptions<\/h2>\r\n\r\n<p>Where statutory exceptions to the right of withdrawal apply to individual products, you will be informed accordingly before conclusion of the contract in accordance with the applicable statutory information requirements.<\/p>\r\n\r\n<h2>Model Withdrawal Form<\/h2>\r\n\r\n<p class=\"small\">\r\n(If you wish to withdraw from the contract, please complete and return this form. Use of this form is not mandatory.)\r\n<\/p>\r\n\r\n<div class=\"form-block\">\r\n\r\n<p><strong>To:<\/strong><\/p>\r\n\r\n<p>\r\nZENTRYA \u2013 FZCO<br>\r\nBuilding A1, Dubai Digital Park<br>\r\nDubai Silicon Oasis, Dubai<br>\r\nUnited Arab Emirates<br>\r\nE-mail: info@myzentrya.com\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<p>I\/We (*) hereby give notice that I\/We (*) withdraw from the contract concluded by me\/us (*) for the purchase of the following goods (*) \/ provision of the following service (*):<\/p>\r\n\r\n<div class=\"field\">\r\n  <div class=\"field-line\"><\/div>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Ordered on (*) \/ received on (*):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Order number (optional, helps us identify your order):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Name of consumer(s):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Address of consumer(s):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">E-mail address (optional):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Date:<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<div class=\"field\">\r\n  <span class=\"field-label\">Signature of consumer(s) (only if this form is submitted on paper):<\/span>\r\n  <div class=\"field-line\"><\/div>\r\n<\/div>\r\n\r\n<p class=\"small\">(*) Delete as appropriate.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/main><\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Withdrawal Policy and Model Withdrawal Form Withdrawal Policy OBDWelt.de \u00b7 Working Draft \u00b7 Last updated September 2026 Important for 2026: In addition to this policy, for distance contracts concluded online, the electronic withdrawal function pursuant to Section 356a BGB must be technically implemented and easily accessible throughout the withdrawal period. Insert the specific URL of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9765","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/pages\/9765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/comments?post=9765"}],"version-history":[{"count":1,"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/pages\/9765\/revisions"}],"predecessor-version":[{"id":9766,"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/pages\/9765\/revisions\/9766"}],"wp:attachment":[{"href":"https:\/\/obdwelt.de\/en\/wp-json\/wp\/v2\/media?parent=9765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}