Shipping & Payment

Shipping from International Warehouses and Delivery Times

We ship worldwide from various warehouse locations. After receiving each order, we determine the most suitable warehouse for shipment based on product availability, the delivery destination and the available shipping options.

The delivery time applicable to the respective product and destination country is displayed in the shop before you submit your order. The shipping warehouse is then selected taking this delivery time into account.

For a more precise estimate of the current delivery time for a specific product and delivery location, you may contact us before placing your order. We will check the available shipping options and provide you with the relevant information. You may also contact us after placing your order to request the current delivery status.

Depending on the product and delivery destination, goods may be shipped from a country outside the European Union. We will inform you before you submit your order, in accordance with the applicable statutory requirements, of any additional costs, taxes or import duties payable by you that are not already included in the total price.

Shipping Costs and Delivery

The shipping methods available for your delivery country and the actual shipping costs will be displayed during the checkout process before you submit your binding order.

Delivery may be carried out directly by ZENTRYA – FZCO or by an appointed manufacturer, distributor, supplier or logistics partner. In all cases, your contractual partner remains ZENTRYA – FZCO.

If you have ordered products with different delivery times or products shipped from different warehouse locations, they may be delivered in separate shipments, provided that this is reasonable for you and does not result in any additional costs for you.

No deliveries are made on Sundays or public holidays. For shipments from countries outside the European Union, the stated delivery times may be extended due to customs clearance procedures in the destination country. Such delays are beyond our control.

Digital Products, Licences and Activation Codes

No shipping costs apply to digital content that is not supplied on a physical data carrier, such as software licences, updates and activation codes. These products are also not subject to customs duties or import charges.

Digital products will be provided within 24 hours after conclusion of the contract or, where advance payment has been agreed, within 24 hours after receipt of payment. You will receive the access or activation details by e-mail at the address you provided.

Payment Methods

The following payment methods are available:

• Advance Payment by Bank Transfer – You will receive our bank details with your order confirmation. The goods will be shipped after payment has been received.
• PayPal – Payment is made through your PayPal account. PayPal's additional terms and conditions apply.

The payment methods available for your specific order will be displayed during the checkout process. The due date and time of payment depend on the payment method selected.

Questions About Shipping and Payment

Customer Service: [email protected]
WhatsApp / Telephone: +49 178 2014932
Further information can be found in our Legal Notice.